Welcome to Toyota of Tacoma Reviews. Larson Toyota is located at 6411 20th Street E., Tacoma, WA 98424. Our team of experts are here to get you in the car meets your needs and fits your budget. We provide our customers with everything they could possibly need, everything from only high-quality vehicles and financing to service, parts, and more. Allow us to prove to you why we are one of the best and friendliest dealerships in the Puget Sound! Don’t just take our word for it! Look at the reviews below and see why our customers keep coming back! These are real reviews from real people that wanted to share their experiences with Larson Toyota in Tacoma. Please let us know how we’re doing by submitting a review below.
Welcome to Toyota of Tacoma Reviewsadmin2012-05-03 23:48:01Welcome to Toyota of Tacoma Reviews. Larson Toyota is located at 6411 20th Street E., Tacoma, WA 98424. Our team of experts are here to get you in the…
Good job!!! My family and me we are happy with our Toyota Highlander 2013
Very good work, didnt have an appointment and she still took me in, Thank you
My wife and I came in to look at an Internet Special. Our experience with Isaac was relaxed and unforced. He was so knowledgeable about our Rav 4 and was willing to compare it to the CRV. At sometimes he was favorable to the CRV but as he said he was a Toyota man. Fit well with us, but we were impressed that he was so willing to share his thoughts on another make and model. As I said the experience was relaxed, unforced and comfortable. I would highly recommend Toyota of Tacoma. I would willingly go back to buy another car from them. Everything was done professionally and in a timely manner. Well Done!
John Kim went above and beyond the call of duty on this, especially in his dealings with the extended warranty company. The car wasn’t ready on the date originally promised, but that wasn’t the fault of John or of Larson. Your service department continues to set a high standard. Thanks!
As always, the Larson Toyota service department was very professional and treated me well.
Anita was wonderful.
Tori a great service rep!
Outstanding & personable sales person.
I have been taking my car to Larson for 6 years and have always had superior service! The staff is excellent! They always seem to be happy to be there and can’t be more helpful.
Overall had a great experience. David was very pleasant and helped me and my wife with a new car. I would definitely recommend this dealership to my friends and family.
I have never had a brand new car in my life!! until I came to Larson Toyota of Tacoma (on Tacoma Way) I really was not thinking I would drive off that day in Dec (Dec 28,2012) in a brand new 2013 Toyota Corolla S. Thanks to one Amazing sales man at Toyota, Joe Stroberger!! He is what EVER CAR SALES MAN NEEDS TO BE!! he didn’t hassle us, nor did he pressure us into anything we didn’t want or couldn’t afford. He went above and beyond his job to make sure we were helped 100%. Joe has a heart of gold!! He broke it all down for us, made us feel comfortable, as well as happy with the choice we made. Now a lot of people came up to us to try and help us, but Joe stood out!! He didn’t overwhelm us nor ignore us. he listened to EVERY LITTLE THING we talked about!! When he told us that YES WE WERE DRIVING OUT TODAY, IN OUR NEW CAR, I wanted to cry.. cry tears of happiness. You see when your always told NO, and finally an AMAZING company and staff tells you YES you can’t help but get emotional. Joe was with us from the beginning all the way to the end of the process, never leaving us hanging!!He didn’t lie or try and sugar coat things!! I will send anyone and everyone to Toyota of Tacoma!! Every time we come in whether its for a car wash or we are wondering about something, they are ON TOP OF THE GAME!! never a dull face in the building. YOU GUYS ROCK!! I am happy to say that today I am one proud and happy Toyota owner and couldn’t be happier. I LOVE MY CAR!! THANK YOU Toyota of Tacoma!! THANK YOU JOE!! you are an outstanding sales guy, and you deserve way more than a THANK YOU!! Keep up the amazing work!! Everyone needs a JOE at there job!! WE LOVE YOU JOE!!!!
Outstanding work and professional service….
Wonderful experience with sales staff. Loving my new vehicle.
I am so happy with my service I was treated with complete kindness and respect. I will only take my car larson Toyota because you have earned my trust.
Our salesperson Brian was a pleasure to work with. He took time with us and remained professional even amidst some tough working conditions (internet was down). He made our buying experience great. We will definitely keep you guys in mind for our next purchase and recommend you to others. Thanks Brian for a great experience. Keep up the good work Toyota of tacoma.
Andrew was a true professional and an awesome ambassador for your company. I will recommend him and your company in the future.
Thanks for the service. Robin has always been very supportive of my service needs for my 2007 Tundra. Her positive attitude and excellent customer service has been nothing but the best. She is such a great asset to the Dealership and also to myself as a Customer. You should all be proud of having her on your Toyota Team. Thanks again and I’ll be in soon for my 75,000 mile service.
Robin is an asset to your agency; she was helpful, efficient, knowledgeable, and friendly.
My salesman Nate was on top of it.he was very considerate of communicating the deal throughout the whole process. Tacoma Larson has a customer for life. Thx
John Kim provided me with excellent service! John is very pleasurable and genuinely interested in my 1998 Toyota Camry service needs! Thank you!
Larson is my dealership of choice, and I sing your praises to the skies to everyone I meet who’s looking for a vehicle. I’ve bought three different vehicles from Larson, done most of my maintenance there, and wouldn’t go anywhere else.
Justin was quick and precise on the with our order and delivery of our new floor mats – great service!
Sean (detail department) did a great job with detailing the car and taking the time to install the new floor mats!
Thank you both!!!
We came in on this date to have the special options added to my new car. The staff was warm and welcoming and helpful with arranging a shuttle for my child and I. It took the full day, but they were in contact with us to let us know how it was progressing and the car was delivered back to us by the end of the day looking even better than before (Hard to believe with a new car, but it’s true)!
Thank you to the Larsen Toyota Service Team.
Sam was extremely helpful and patient with me as I worked through the options and selection. He was attentive to my family and our concerns and made the experience positive and rewarding. I LOVE my new car and compared to my past car purchasing experiences, this one was tops! Trevor was also very helpful and attentive to the details of the transaction.
It was a long process, but they helped to keep the energy going throughout.
Again, my family has purchased cars from Larsen in the past, and they continued with their wonderful customer service!! My family will definitely be returning to Larsen for our future vehicle needs.
Andrew McDougall was an excellent sales consultant, and I will be referring friends and family to him in the future.
Damien Norem is an awesome salesperson. He takes time to explain all the details in the new cars and helped me make the decision on which car to purchase. Once I bought the car he helped me program the bluetooth, radia and my garage door opener. He called me the next day to see how everything was going. GREAT Job Damien Norem.
No unresolved Questions. If anything, I was really satisfied with the quality of the service I received! You guys really did a good job, thank you so much! When I came in that day because of car troubles, you guys went on a road test just to make sure the car was safe to drive, and then you gave me fast and prompt service! I’m really grateful that there’s still good dealerships like this out here! Thank you again!
As always, service advisor Anita was superb. Always professional and knowledgable. She provides excellent advice and makes servicing my Toyota hassle free. Thank you.
We will recommend Jeremy(our sales rep)to our family and friends…excellent and efficient service.
Great experience. Could not have asked for more positive interaction
just bought a car from this dealership and got great service. Mr.
David Butler is very awesome. He’s nice, accommodating and i feel very comfortable talking to him. Hope u guys could find more people like him to work with u guys cuz he’s a wonderful sales person. all questions were answered and our opinions were very much taken into consideration. I am grateful for his help. Thanks Mr. Butler. looking forward to see u again with our next car purchased. hahaha.
Jason was a great help to us. We will definitely be referring our family and friends to him. Thank you Jason
Larson Toyota of Tacoma is one of the best dealer in the United States. They are very polite and professional people and helping to get a better deal on my Toyota Camry. I felt respect and has a good connection with them and I’m very happy that I went to this place to buy my brand new car. I love it!!! Thank you!
I have always been very pleased with the service of my Camry. So much so that, when I buy my next car, it will be from Larson Toyota BECAUSE of the service department. There have been times that I thought I had a problem, such as needing new brakes, and the service dept said I did not need them. They could have taken advantage of my concerns, but instead, reassured me that everything was fine.
Brian, and Mick were great. also sales manager that night was also great. The whole experience was very positive from the moment i called until i took home my new car. Thanks!
Larson’s was the best – everyone treated you like royalty.
As always, Larson Group did a fine job! This is why I continue to be a loyal customer. Keep up the great work!
Jayson B. and Joe S. were exceptional. They were easy to work with, extremely knowledgeable and highly professional. This is my third Toyota (all from different dealers) and the experience and expertise of Larson Toyota was the best ever. Thanks.
Robin B. Thanks for the great deal on tires. Can’t say more about the service team,Good folks, Great job, keep up the good work that you folks do. Like proving services and take care of our vehicles Thank you.
I was pleased to meet and deal with Andrew (Larson Tacoma.) He is so nice and goes out of his way to make a new customer feel at ease and have confidence in his sales knowledge and ability. Everyone at Larson, other sales personnel etc. was up beat, friendly and courteous. I will recommend anyone I know who is looking for a car to stop by Larson of Tacoma!
Robyn was very courteous and prompt. She did a great job. Also, washing my car was a nice touch. I’ll be back for my next service appointment. Thanks, folks–well done.
Would like to thank you folks for the excellent service and courteous treatment I receive every time I visit. Even from the sales personnel when I am browsing.
Anita in Service is great! She allowed me to cancel and reschedule my appointment with no issues. She remembers my vehicle and is straight forward with her recommendations. My review can’t illustrate how great she is at what she does. She’s an asset to the Larson family!
I want to compliment the service representative who helped me. This is the second time she’s helped me. She uses my first name and makes me feel like she is genuinely interested in helping me. Kudos!
I would like to take this opportunity to thank all the people at Larson Toyota for their courtesy, friendliness, attitude, appearance, and being so helpful! Whoever is responsible for the personnel (hiring and placement) does an outstanding job of making sure that everyone is “the right fit” for their position!! Also, the waiting area and overall appearance of your dealership is clean, well-maintained, and comfortable (I especially love your coffee maker!! WOW!! Great coffee)! Keep up the good work, and thank you again for making each visit a memorable one!!
Anita, our service advisor was amazing!!!! She has always been there for us and taken excellent care of us. Rob, our mechanic was also excellent in taking care and fixing our vehicle. He took time out to ride with us to show him what was happening and then spent the time explaining how he was going to fix it. The service dept. is one of the best we have ever been to.
Andy was wonderful in fulfilling all my needs and questions. Everything went smoothly. I am pleased with my visit and purchase from Toyota thanks to Andy and the wonderful staff.
My service manager, Anita, was excellent! She worked with me and my insurance company to get everything resolved and always was very pleasant and prompt. She actually had my car finished 1 day early. I could not have been happier with her and my service!
Lucas Cox was a outstanding tech please let him know he doing a great job and customer relations are great
The shuttle driver Bob was excellent and a real asset to your company. He was friendly and very funny. His driving skills were amazing. Please let him know how important he is to your overall customer service.
Robin the service advisor she was great she really knows her stuff she was very helpful I’m very satisfied with her help!
I have always received excellent service from the service and sales staff at Larson Toyota. They are very professional and knowledgeable. In the past if the service advisor did not know the answer to a question, they were able to get an answer before I left.
Robin was friendly as always. Very professional and very trustworthy with her job.
John Kim was my service adviser and he did a excellent job in terms of knowing the details of the condition of my vehicle and quality of serving the customer with best of care. He even came in on his day-off in order to finalize and resolve the issue with for even further questions. I think he really went above and beyond when he was taking care of my vehicle for inspection and such. In fact, this was my actual working vehicle and as much I needed this vehicle quickly up and running, John did a great job providing service on schedule to make sure everything is going well. I really appreciated his service and I would like to take this time to thank him again.
You guys did a very good job for my wife and I. Thank you!
Mic Day was a pleasure to deal with. We really love our new FJ Cruiser.
Joe was great. I met him back in September when I was shopping around for a car. He’s very knowledgeable and friendly. Once I made up my mind to buy a Rav4, I made sure I came back to see him.
Always good service at Larson Toyota. I’ve never had any other kind of experience there.
Great services. I have been comming to Larson Toyota in Tacoma about 12 years. I have a 1999 Toyota Avalon with 236000 miles, It has always been service at Larson. I would like to take time to thank all the service Dept team for taking a good care of my vehicle. Again takes to Robin and her team “Thank you and a Happy New Year
See you again for next services”.
I have never had such a positive car buying experience. Dave and Andrew were outstanding. My girlfriend wants to purchase a new vehicle and it will be with them!
Superb assistance as always from Anita. Quick, efficient service and special help with the Bluetooth system were much appreciated. I will continue to recommend your service department to my employees who own Toyota’s.
This place is always a joy and fun to visit! My little dog Bobby is always super excited to meet his friends and let me tell you, dogs have a nose for good people
Thank you for finding and removing another nail from a tire! Taking a walk round the lot with Bobby I saw my Yaris in the “glass house” shop this time and the mechanics were just great to watch! They did a real pro job and helped each other out like a real family team! Thank you everybody and have a great light festival season!
Anita does a great job, she is able to look at the situation and customize what I need. She was fun to work with as well and I plan to ask for her when I return for future service.
John Kim represents Larson and Toyota superbly- he should be formally commended.
The entire team at Larson Toyota was wonderful and we would both recommend them to other people and purchase from them again.
Found Bobby to be very professional, very down to earth and overall a great person throughout the entire experience.
No unresolved questions. Mr.Damien Noreum represented your agency in a positive and professional way. He was polite and took adequate time to help us. He had good eye contact while explaining your product, the Toyota. An Opinion, he is young amd is an asset to your agency. Advance his training, so that you can hang on to him. Best wishes to Mr. Damien Noreum.
You should give Sarah a raise!! Very professional, courteous and friendly – thanks Sarah!!!
I just want to say that I was really happy with the service provided and Anita at the service station was so friendly an talk through everything which I really appreciated. I will be taking my car here from now on
Service Advisor John is a great asset to Larson Toyota! I called John to inform him, I was running 15 minutes late for my scheduled appointment. Regardless of my situation, John informed me to come in and he will take care of my car service. John provided me with excellent customer service! Thank you John for your assistance!
Robin is great to work with. She is very personable and professional! I always request her as my service advisor.
Good customer service from the time I walked thru the door to getting my keys back and walking to my vehicle.
The BEST AROUND !! That’s why it only goes to LARSON TOYOTA !!! NO JIFFY LUBE ,NO PEP BOYS ,Just 100% TOYOTA PARTS from the Dealer ..
Technician Russell went above and beyond duties to make me satisfied!
Thank you very much for being so courteous to me and my children. Our first time visit was very gratifying.
I am so completely impressed with my whole experience at Larson Toyota! My personal shuttle driver Keith was extremely courteous, professional and kind. I will, not only, keep bringing my vehicles there, but I have already recommended your facility to everyone I know. I hope to purchase a new vehicle soon, and if this little repair experience is any indication of the superior service at this dealership, I hope to own my new car through you!
David Butler and his finance team exhausted every avenue for us when.it came to financing our new car.they all were gracious and kind and I felt confident during the whole experience.
Anita is a great asset to your company. She is wonderful to deal with each and every time I come in.
ANDREW WAS GREAT, WE HAD THE BEST BUYING EXPERIENCE WE EVER HAD WITH HIM AND WILL DEFINITELY USE HIM AGAIN AND REFER PEOPLE WE KNOW TO HIM AS WELL
Torri was wondeful! She was very much more than Average! I was surprised with the finished work! Torri is a great team member! Thank you! Thank you!
Mr. Kim was an amazing sales associate who spent a lot of time with me explaining how to operate my new car inside and out.
I really appreciate Robin Bean as my service adviser.
We can’t thank you enough for making a positive experience out of purchasing two new vehicles from Larson Toyota. We both love our new vehicles and look forward to many happy miles. Thanks esp to Drew for painlessly helping us through the process.
I am always very happy with the service department. Your parts department however is off the charts amazing. I’m always thrilled to deal with the friendly & knowledgeable staff in the parts department. I spoke to the very professional parts manager to let him know about himself along with his staff and he was happy to hear the good comments and seemed very proud of his department. Way to go guys, I love my Toyota and I love having my work done at Larson Toyota. Best service I have ever received anywhere else in the past.
Its always clean staffed with professionals at all levels with no visible tats or piercings great place to do business.keep up with the high levels of excellence.
The sales team was very welcoming and my family enjoyed the atmosphere of the dealership (my son played in the kiddo area and my husband watched the football game). It was a rainy day and Brian Ebbs came running out with an umbrella. My experience at Larson Toyota was so good I felt confident sharing with a coworker and was able to send in my first referral. Thank you!
I just want to thank the service personnel and staff for helping me get my Toyota issues resolved. Thanks to the helpful service staff, my vehicle was fixed and the new price quoted was considerably less then the original price quoted me 2 years ago. Again, a big thank you to the service staff for their work.
Bobby and Mic were both fantastic. Mic is what got me in the door but he was gone when I came in so I primarily dealt with Bobby. He was extremely courteous and knowledgable and quite gregarious, which was cool. Overall this was the best buying experience I have ever had and will recommend you to my friends and will be using you again.
Great initial vehicle service. Best experience I’ve ever had.
John and Robin are excellent customer service associates. They always treat me well when I am at your location.
My service advisor was AWESOME. But the entire service department was just great. From calling to an appt, to getting greated to the great customer service with all of them. The Mgr. was in a meeting or I would have told him how great his entire staff is. Thank you we found our new Toyota dealership!
Toyota worked me into the schedule when my appt was later that day. Thank you
Came in on a Sunday morning without an appointment and was out within an hour. (tire repair) Great service
Larson Toyota has been the best car buying experience. We have moved to Federal Way but we still prefer Larson Toyota for our Camry Hybrid. As for the vehicle: Toyota Camry Hybrid is the best vehicle and best gas mileage. Thank you
Excellent service. I was late in picking up my vehicle and the service representative stayed late to wait for me.
Had a great experience. They finished the car sooner than expected and the staff was very helpful and professional and responded to all my concerns. Thanks!
The service was performed even faster than I expected- staff was very friendly and helpful!
Drew did an excellent job. I purchased a Sonata 2 years ago from Larson and I thought the sales people were not very good. Drew was much better.
I would recommend any of my family/friends to talk to Damien Norem @ Larson Toyota to purchase their next vehicle. From the time I walked into the dealership to talk to Damien until I left with my new car, everything went smooth sailing. I am so happy with my new 2012 Camry. Thank you Damien for answering all of my questions, thank you for walking the parking lot with me, thank you for test driving all the different cars with me and just one BIG THANK YOU for everything. You’re one heck of a salesman. Keep up the good work.
Anita is always a first-rate ‘advisor’ and Larson is very lucky to have her as an associate. Always friendly, knowledgeable, very polite and helpful.
It is always a pleasure doing business with Larson Toyota. The facility is comfortable and the people polite. Pretty sure our next new Toyota will come from Larson Toyota.
We have always had an excellent experience with the people at Larson Toyota, that’s why we keep coming back. Thanks.
My husband and I were pleasantly surprised by the salesman Bobby at the dealership. We were not anticipating buying a new car, but with the graciousness of the staff, we wound up with a new member of the family. Thank you for all the help. Can’t wait to start many memories with our new car.
Very special thanks to Nick Rippi, he is THE BEST. Nick was very helpful too. Thank you for making me feel part of you Larson Toyota-Scion family.
Jayson was outstanding! Out of the many car salesmen we met, he was the most genuine and for sure most honest. Will recommend him and Larson to anyone and everyone! Keep up the good work!
Service was outstanding; got a preview of next service due and costs. TY gift was appreciated.
Best experience I have encountered in a long time of purchasing a vehicle. Thank you Jayson for a job well done.
The mechanic talked to me in detail about the alignment check I had requested and managed to somehow get me a real handling improvement! The service advisors are super nice and very professional, just as the whole dealership is just one big caring family of great people to see every time I go there. I have been a very happy customer at Larson Toyota from day one and will not go anywhere else
I appreciate the timely appointment and timely service. This was the best experience I have had at Toyota. John really made sure we were taken care of and I appreciate that! I would return for future service and recommend my peers. Thank you John for your service with a smile.
The people at Larson Toyota are always very helpful and polite. The dealership looks great and it makes me want to buy a new car everytime I go.
So far the service at this dealer has been the best experience I’ve ever had with a dealer and well above my expectations.
I would like to take this opportunity to thank you for your professionalism and excellent help. I told my friends that your service was a really nice surprise to me.
Jayson was exceptionally professional and helpful. If I buy another car, I would see him.
Tori did an outstanding job getting me in at last minute request, she was great.
Ms. Anita provided excellent customer service. She always makes me feel welcomed and comfortable; never rushed and always open to questions.
Very happy and pleasant staff, good job, keep up the good work!!
Just wanted to thank you for an excellent shopping experience!!!! Sam Long was very professional, patient and courteous!!! This is the best car purchase I have experienced!!! Thanks again!!!
Jayson Bridges was truly a pleasure to work with. He helped us purchase our very first car, and we will be recommending him and Larson Toyota to all of our friends and family.
I had only been in the state for a few days when I brought my car in. I had called the Puyallup dealership first. I was rerouted on the phone 3 times and then the rep in the service department had a lousy attitude and certainly had no idea how to give good customer service. I was a little worried about dealing with someone in this area. I called this dealership and the phone staff was courteous and connected me immediately. I think Anita was my service advisor, on the phone she was polite, understanding and FRIENDLY. She used my name when she spoke to me and about me. She explained the services required completely. Then she did something amazing; she told me to call my insurance company to see if they would cover the damage to my A/C compressor and they did! She saved me almost $1000!!! She was a shining star on your staff and wonderful to deal with. And the lady who picked out my rental vehicle listened to what I needed and got me the perfect vehicle. I will return to this dealership for all of my future service.
David Butler did an awesome job and made my first car purchase very easy. I am very satisfied with the service he provided and I love my new car.
AS always, Robin, our service advisor, is a pleasure to work with! We value her expertise, advice, and promptness.
I love my new little Scion. I only wish I could have had the advantage of the online discount in the price and/or zero interest to my loan. We all like to save money. But I am very happy with my purchase. And everyone at the dealership was very warm and professional, excellent with customer service.
Mic Day is one of the best sales professionals I have ever dealt with. I feel this person needs to have high honors dealt to him with the professionalism that he shows for the Larson name. I will definitely be doing business with the Larson family in the future.
You have some incredible people working there and I recommend you to all of my friends and family. Best wishes.
The entire staff has always been extremely helpful. It’s a pleasure to deal with them. I especially appreciated the heads-up on the cost of my 90,000 mile service and the check off sheet that I was given showing what should be done. I will buy any new vehicle from Larson in the future.
We sincerely appreciate the respect and courtesy that all of the Larson Toyota staff have shown towards us, along with the friendliness and quality of workmanship. It truly is a privilege to be treated as though we are “part of the family.” Keep up the excellent work- because I know that there are many customers who feel the same way.
When I buy my next car, it will be from Larson Toyota, in large part due to the service department.
My husband and I would like to thank Michael and also those who worked with him to help us get a brand new vehicle, we are truly blessed and grateful for Larson Toyota-Scion for allowing us to buy a new vehicle, we never thought that we’de be able to get a Toyota and we are fortunate that thru your car dealer, your excellent customer service, the finance team made it work in our favor. We were just driving around and didn’t think we’de get a vehicle, we knew what we wanted but even if we didn’t get what we wanted, we were still more then satisfied with the option choice that was given to us. We are NOW first time proud owners of a brand new Toyota Tundra…totally awesome! And Michael, I LOVE MY TOYOTA TRUCK!!! Thank you, Thank you, Thank you!
I was very please with the Service Advisor. She was very helpful in checking the work order to make sure all was on it that was requested and when she discovered that one item was left off she immediately entered it and double checked to make sure the other items were correct. It took me less then 15 minutes to pay the cashier and receive my paperwork and keys and was on my way home.
You have a jewel of an employee in Joe. Reception, parts, service, grounds and facility maintenence: all good and their personnel helpful, personable, knowledgeable, and professional. I was not so well impressed with the attitude of the financial officer who served us. We all have off days, I suppose. Overall, however, my experience with Larson Toyota-Scion was a positive one and I look forward to future visits for technical help from Joe and service from your service department. Thanks!
Love David Butler, Andrew, and the finance man, Trevor. God bless your team. Thank you!
We have made a change to Larson Toyota from our previous dealership where we felt there was a strong lack of customer courtesy and quality workmanship. Too many issues were missed and when asked about it, we received no replies. It was just good luck that my husband bought a Toyota truck from Larsons. We recognized the difference immediately. His service appointment was cancelled at the dealership where we bought the car. No explanation was given. Dan then cancelled them and called Larson Toyota and immediately got a service appointment. Good going Larson Toyota.
I’m traveling around the country including relatives in Tacoma and was very pleased with your staff and service.
While waiting for service to be completed the sales person who sold me the vehicle (Andrew) was extremely helpful in answering some other questions. I usually have a quckm conversation with him when my vehicle is services and he is always friendly and I will buy my next vehicle from him S well as refer friends and family to him.
Good crew and customer satisfaction keeps bringing me back to this facility. Great job guys and gals.
Anita is a credit to the organization, she should be commended.
Anita, the service advisor, is so friendly and helpful. She made me feel like a valued customer. Also, the young lady who came out to greet me when I dropped off my car was very pleasant and personable.
As always, they were very helpful and friendly. The repair work was covered by my extended warranty, which they took care of all the notifications/permissions/paperwork themselves. I really did appreciate that extra bit of service!
Anita was great. I showed up a few minutes early, but she was able to get me in. Service inspection (10K) didn’t take long. Anita was about to get me going in about half-hour. Thanks again!
As always, nothing escapes the eagle eyes of the Larson Toyota mechanics! This time they found a staple in a tire and fixed it before it could ever cause trouble at no charge! I am very happy with this shop and everything they do
We love our new car, can’t say enough about it. Your staff is always great and we always keep coming back to purchase our vehicles due to great customer service. Thank you.
Michael Sims was perfectly excellent in getting me a new car. Worked as hard as he could and pulled a miracle and made me a happy person as I now join the Larson Toyota family.
Tom Todak and Sam Long went above and beyond to meet our expectation. It is only our 5th car we purchased from Larson’s Toyota, and our experience just gets better every time. Tom always takes time to ensure our experience is stress free and has always exceeded our expectations. Sam is always happy to help us and informs us with the latest updates and information. We enjoy buying cars from Toyota Larson! Thank you for all you help
Adriana & Vladimir Z.
My sales consultant Sam Long was excellent and worked tirelessly to assist me and received top marks.
I miss you guys and think you are awesome. I have visited 2 other Toyota dealerships here in Portland…59 minutes for my first service-tire rotation! And it wasn’t even washed! The other-2 hours and 45 mins for 2nd service-lof and rotation, again with no wash! I think I’ll be driving up there every 5,000 miles for my service because you do it right! Thanks and say hi to Walter Young for me…he and his lube guys were AWESOME!
I think the team did a wonderful job. I would never take the Toyota anywhere else ever again. I had it at Firestone before I brought it to Larson and they installed the wrong size battery. What a bunch of idiots!! I am so glad that I took my car to Larson. Thank you again for the wonderful service.
I would like to thank Micheal Sims my salesperson who really listen to our needs and placed us in the auto that we could enjoy and what we wanted. Mike you set the bar high thanks. And special thanks to ABU and Lance for the special help needed all of you guys are the pro’s pro. Thanks
The employees at this dealership are consistently fantastic. From the passing salesman stopping to make sure I knew how to operate the coffee machine- to the service department personnel who provided me with a coupon to save money on the service when I didn’t have one of my own. They ALWAYS do more than they have to do to keep satisfied customers.
Andrew was Awesome…in fact the other day when I visited…I just go straight to his desk..and we joke around like I have known him for years….what is very funny about all of it…He made me feel at home and not nervous about buying a car at all…be sure to keep this guy at your dealership…He is well worth his weight in gold…
I came in without an appointment and was treated excellent! They took care of me right away. I was on my way within an hour.
First I have to say it was David Butler’s willingness to spend a lot of time explaining Prius and doing several road tests (I drove a “c”, then a Prius 2 or 3, and then I think I drove my Prius 4 after sitting and going through the buying process with David and realizing I really HAD to upgrade to it! David’s question: “do you use a sunroof” when I was on the fence after saying I wanted one…and wanted leather interior…really helped to clarify that I HAD to go with spending $10,000 more than I’d loosely had in mind to spend! In the end I LOVE my Prius. And I might have bought it elsewhere were it not for David’s familiarity with them and apparent zeal for showing me what they could do on the road! So it was a long process, but a thorough one! I’d driven a Prius at another dealer about a month prior and the experience was completely opposite the educational experience with David — that sales person basically said “put foot on brake, push button to start.” I drove about 4 blocks and she asked “how do you like it?”! That was it. We went back to the dealership. When I checked off above “not free of marks it’s because the back seat had been left down at some point in time, perhaps during shipment, and the seat belt buckle left a divet in the leather seat. Daniel had said if it didn’t disappear Toyota would remedy. It’s barely noticeable now so I don’t want to put the car in for reupholstering, but thought I’d mention so someone takes care to not leave those seats down! I do have a little noise that I’ll have checked out when I come in to get Bluetooth connected to the new cell phone I haven’t yet gotten. Other than that slight disconcertment that I hope is nothing, I love my Prius!
First of all I would like to mention the gentleman that helped us on that Sunday, June 10th. He was great! He was very curteous and understood what problems we had with our tire. Even though he estimated it would take an hour to an hour and half and it still wasn’t done, he took it upon himself to help us and help whatever staff he had to not only get us but others on their way! He was the reason it made the experience pleasant and not stressful. That man deserves recognition for his performance that day.
I would like to comment on the excellence of customer service I received from Jon. Very professional and knowlegable. Keep him on the front line.
I needed wxtra work done and was called quickly so that it could be accomplished the same day. I appreciated the prompt call regarding the need for brake work so that I would be able to travel out of town the next day.
Many thanks, Pam
Ms Robin Bean provided excellent customer service. She was very polite, knowledgeable, took time to explain work that had been accomplished, recommendations for additional work to be done, and cost. She provided a wonderful customer experience for me as a new customer. I will return to Larson for any future work on my Toyota based on this first experience. Please let Ms. Bean know that I appreciate the positive experience that I had, and her thoroughness and knowledge of the mechanics.
Thanks, Elton G
This young man did an excellent job working with me and my car. My car was clean, vacuumed out properly. Everything was perfect. I was super happy with the whole trip.
My entire family had a wonderful experience at Larson Toyota-Scion with Jayson Bridges, who was our sales consultant. He was so patient, knowledgeable, and caring the first time we purchased a car (3 years ago), we had to came back to buy a 2nd. He was fantastic with our children and helped us get exactly what we were looking for. We left supremely satisfied with our car, the cost of the car, and the entire process.
Thanks Larson Toyota-Scion and thank you Jayson Bridges…
The service manager did follow through with making sure the part was in on the next day, he also set up a service loaner and had it delivered to our home and once the repair was completed returned our car to our home/picking up the loaner car…..
Great car buying experience. Our salesman Sam Long was very friendly, low pressure, and knowledgable about the product.
Thank you, Carl & Sharon E.
I went in to the dealership knowing I wanted a Prius (I’m a previous Prius owner)and from start to finish the experience at Larson Toyota was excellent. Damian was helpful and worked hard to make sure I got what I needed in a timely fashion. I’ll go back to Larson Toyota and recommend it to my friends and family.
Carlos Meza was the person I dealt with and I found him to be very informative. He was the first person that went through all the work order after everything was done and explained what it meant. I was very pleased with his knowledge and how I was treated. He is an asset to your company and I hope you will let him know how pleased I was with him. Thanks you!
Mr. & Mrs. Larson should be proud of the team they’ve developed at Toyota of Tacoma. Their hands-on management/observations make all employees aware of the importance placed on representing the product and serving customers. This is the kind of company I would be happy to work with (if I were not retired).
My vehicle was operational when I arrived even though it needed a jump start to get there. After the diagnostic, the engine would not power up at all, and I had to have it towed off your lot. Not sure if it was just time for the truck to die, or something was not put back properly. I will answer the last question “negative”, however, I realize my truck was old and not worth the suggested repairs. I will continue to be a loyal cutomer with my other two Toyotas because I have always had positive experiences with your people and organization.
We were very pleased with the service we received from Joe. He is very personable, and he felt more like a friend than a salesman.
I drove down from the Seattle area, Carnation, to have my wife’s Prius serviced and was pleasantly surprised . You beat the service prices I was quoted up here for the same work and everyone I dealt with was professional and courteous. Thanks much,I will be bringing her car back in the future.
John Kim was an excellent service provider
I thought the service was better than usual. Much faster than the previous time I was in when it was a several minute wait to get someone to even help me. The gal waiting on me was very prompt and friendly.
Mic Day, sales consultant did a fantastic job and have already recommended him to other friends at work.
This location continues to surpass my expectation. This was my second visit since arriving to JBLM. Mr. Kim kept me informed on the status of my vehicle and provided prudent advice. Mr. Kim and all others that I made contact with on this particular day were very friendly and professional. This kind of service is a far and few this day and age. Duty, Respect, Selfless Service and Integrity is clearly evident in this organization. I will continue to bring my vehicles to Larson Toyota-Scion. Great service continues, Keep up the great work.
Michael Sims has provided excellent service and I will back within a few months to upgrade my other vehicle.
My service advisor went above & beyond the call of duty to assure I had a positive service visit. Not only was the service prompt, but she was both friendly & professional in a rather warm & comforting way ( like a helpful friend). You hire GREAT People & it’s reflected in the pleasant overall service experience at Larson, as I was extremely satisfied!
Robin in the service department did a great job in providing great customer service. Also, the free (very good) coffee in the waiting area as well as the complimentary car wash are nice touches. Keep up the good work, folks. I’ll be back as a return customer.
This was a very smooth,easy, no pressure transaction. Everyone was very easy to talk to. We especially would like to recognize Andrew Mcdougal. He was nothing short of fantastic. It was a very pleasant experience.
As always, the service dept is great! Carlos and Robin are very personable. It seems like the only time my car looks fabulous is after some kind of service I have done on it. Love the car wash option you guys give us. Always a pleasure doing business with the service dept. Bought both my cars from your dealership because of the service departments excellence.
A BIG thank you to Chip, he has been extremely helpful. This has been by far the easiest and most pleasant experience I’ve had getting service on my car I’ve owned. In addition, I’d like to mention that Chip pointed out a service plan I knew nothing about and scheduled outdated recalls that were missing – both were missed by Barrier Audi South Center who not only sold me my car – but have done all previous maintenance on it. I am now a loyal Larson customer! Thank you!
Isaac was exceptionally professional and I never felt any high pressure to buy. Also, he set my future pickup aside since I was out of town for a couple of days during the weekend sale. I was very appreciative of this. Overall, a great experience, I will make Toyota Tacoma my first stop for my next auto purchase!
This was absolutely the best buying experience ever! I have purchased three vehicles from your dealership now based soley on the customer service I received. Andrew was incredibly helpful and responded wuickly which is a big factor for me when considering a new vehicle. Promptness is important to me as when I decide to buy, I do not believe the process should be lengthy. The entire staff is wonderful and I couldn’t ask for a better sales, service, or financial team. You all will be missed when my family moves away!!!!
The car wash was the best I have ever had, including a great job of interior cleaning. The car wash workers should be commended.